How do I connect Genesys Cloud?

TL;DR: Connect Genesys Cloud to Ballet with an OAuth client and an Architect Process Automation Flow HTTP action that posts events to a Ballet webhook.

Back to: How do I connect CRM and support tools?

Status: Draft outline for customer handoff.

Patterns

Outline: inbound webhook

1. In Ballet, add a Webhook trigger and choose the Genesys Cloud provider. Copy the trigger URL.
2. Store a bearer token in Ballet Secrets.
3. In Genesys Cloud, create an OAuth client (Client Credentials) and obtain an access token for the integration.
4. In Architect, build a Process Automation Flow with an HTTP integration action.
5. Send the event to the Ballet URL with Authorization set to Bearer <token>.

See: How do I trigger and react to playbooks with webhooks?

Genesys docs: Process Automation

Outline: API access (optional)

1. Create a dedicated Genesys OAuth client with the minimum scopes required.
2. Store Client ID / Client Secret (or short-lived tokens) in Secrets.
3. Use HTTP or MCP steps in the playbook as needed.