How do I connect ServiceNow?

TL;DR: Connect ServiceNow to Ballet with an inbound Business Rule / Outbound REST Message using Basic Auth, so case or incident changes can start playbooks.

Back to: How do I connect CRM and support tools?

Status: Draft outline for customer handoff.

Patterns

Outline: inbound webhook

1. In Ballet, add a Webhook trigger and choose the ServiceNow provider. Copy the trigger URL.
2. Store Basic Auth credentials in Ballet Secrets as user:password (matches what ServiceNow will send).
3. In ServiceNow: System Web Services → REST → Outbound REST Message. Point it at the Ballet URL.
4. Add a Business Rule that sends each relevant change to that Outbound REST Message.
5. Turn on Basic Auth with credentials that match the Secret.

See: How do I trigger and react to playbooks with webhooks?

ServiceNow docs: REST API

Outline: API / MCP (optional)

1. Create an integration user with least-privilege access to required tables.
2. Connect ServiceNow from Ballet Connectors if available, or store credentials in Secrets for HTTP steps.

See: How do I connect an MCP server?