---
title: "How do first-party integrations (Cursor, Freshdesk) work?"
description: "TL;DR: Ballet includes first-party integrations beyond the MCP registry — notably Cursor (AI coding agent) and Freshdesk (support ticketing). These integrations support playbook steps, triggers, and credential management tailored to each provider."
canonical_url: "https://docs.ballet.dev/articles/how-do-first-party-integrations-cursor-freshdesk-work-ufEctQFe4A"
md_url: "https://docs.ballet.dev/articles/how-do-first-party-integrations-cursor-freshdesk-work-ufEctQFe4A.md"
---
# How do first-party integrations (Cursor, Freshdesk) work?

**TL;DR:** Ballet includes first-party integrations beyond the MCP registry — notably **Cursor** (AI coding agent) and **Freshdesk** (support ticketing). These integrations support playbook steps, triggers, and credential management tailored to each provider.

## Who this is for

Builders automating developer workflows (Cursor) or customer support workflows (Freshdesk).

## What is the Cursor integration?

The Cursor integration lets playbooks interact with Cursor's AI coding agent — useful for automations that involve code generation, repository changes, or developer workflows. Configure it as a workspace connector and reference it in playbook steps.

## What is the Freshdesk integration?

The Freshdesk integration connects Ballet to your Freshdesk helpdesk:

* **Triggers** — start playbooks when Freshdesk events occur (new tickets, updates).
* **Steps** — read and update tickets, contacts, and conversations.
* **Credentials** — store your Freshdesk API key as a workspace secret.

## How do I set up Freshdesk?

1. Add your Freshdesk API key in **Secrets**.
2. Connect Freshdesk in **Connectors** or configure it as a playbook trigger in the **Trigger** panel.
3. Build or run a playbook that reacts to Freshdesk events.

## How is this different from MCP connectors?

First-party integrations are built and maintained by the Ballet team with tailored UX — trigger providers, credential docs, and step helpers. MCP connectors use the generic MCP protocol for any compatible server.

## Related articles

* [What triggers can start a playbook?](/articles/what-triggers-can-start-a-playbook-manual-schedule-webhook-P4mdwPZDGg)
* [How do I store credentials with Secrets?](/articles/how-do-i-store-credentials-with-secrets-1D8OUcCo0n)
* [What is a connector?](/articles/what-is-a-connector-and-how-do-i-browse-the-registry-6PxIdsLTWe)